WHERE IS THE STORE BASED?
We are based in Tampa, Florida.

WHERE DO YOU SHIP FROM?
It depends on the product. The products that are made in the U.S.A are shipped either by the manufacturer or by Outdoor Hugger. If the item is made overseas then it will be shipped by our partnered manufacturers. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Please, when shopping read the Product Description. The manufacturing country and approximate time of delivery will be stated at bottom of Description Area.

WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for different clothing. Each product should have their own measurements for you to compare yourself against. If there are none, let us know by email and we can get them for you! Please keep in mind some clothing is based on Asian sizes, so expect them to be smaller than Europe/US!

WHAT IS THIS STORE’S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship worldwide for FREE.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 4 weeks. It depends what you purchased. You can ‘CONTACT US’ or email support@outdoorhugger.com for specific shipping times.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of Asia and United States so some items might arrive earlier than others. If you’d like to know the status of your other items, please email us with your name and order number.

WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WILL THIS ITEM GET TO ME BEFORE….?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Have a question?
E-mail us at support@outdoorhugger.com